updated march 2025
Privacy Policy
This following document sets forth the Privacy Policy for the doman and any subdomains associated with www.jemainefinlay.com.
Jemaine Finlay is committed to providing you with the best possible customer service experience. We and our services are bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This website may use cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
What Information is Collected?
We may receive, collect and store any information you enter on our website or provide us in any other way. This includes:
Cookies
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We may use the session cookies to keep track of you whilst you navigate the website. We may use persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://policies.google.com/privacy
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Using Your Personal Information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your expressed consent provide your personal information to any third parties for direct marketing.
Our website financial transactions may be handled through payment services provider, Stripe. You can review the Stripe privacy policy at https://stripe.com/au/privacy. We may share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
Except as provided in this privacy policy, we will not provide your information to third parties.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
Security of Your Personal Information
Your Personal Information will not be shared or sold to any third parties at any time.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
In the process of conducting a private online consultation, your data is handled and protected as below:
Our online booking system, stores personal data in cloud storage using their secure servers. This data includes the information you provide in the Initial Intake Questionnaire.
Any additional files you provide are saved to a secure, password protected computer. Information is regularly backed up to an external hard drive.
Should you choose to provide credit card details for manual transaction following consultation, they will be securely stored in an encrypted and PCI compliant manner via Stripe Payment gateway.
Online consultations are held over Zoom in a private password protected setting ensuring optimal connectivity and privacy. Please review Consultation Terms & Policies prior to making a booking.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
Your Rights
You may instruct us to provide you with any personal information we hold about you. We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. You may opt out of the newsletter or subscriptions at any stage by clicking the ‘Unsubscribe’ button in any email received or by replying to support@jemainefinlay.com.
Third Party Websites
The website contains links to other websites. Once you leave this website we are not responsible for the privacy policies or practices of third party websites.
Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@jemainefinlay.com.
Data controller
The data controller responsible in respect of the information collected on this website is Jemaine Finlay.
Jemaine Finlay is committed to providing you with the best possible customer service experience. We and our services are bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This website may use cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
What Information is Collected?
We may receive, collect and store any information you enter on our website or provide us in any other way. This includes:
- Information about your computer and about your visits to and use of this website including: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
- Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services supplied to you.
- Personally identifiable information that you provide to us for subscribing to our website services, email notifications and/or newsletters etc. (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
- We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
- Any other information that you choose to send to us.
Cookies
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We may use the session cookies to keep track of you whilst you navigate the website. We may use persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://policies.google.com/privacy
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Using Your Personal Information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
- Administer the website;
- Improve your browsing experience by personalising the website;
- Enable your use of the services available on the website;
- Send to you goods purchased via the website, and supply to you services purchased via the website;
- Send statements and invoices to you, and collect payments from you;
- Send you general (non-marketing) commercial communications;
- Send you email notifications which you have specifically requested;
- Send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications.
- Provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
- Deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your expressed consent provide your personal information to any third parties for direct marketing.
Our website financial transactions may be handled through payment services provider, Stripe. You can review the Stripe privacy policy at https://stripe.com/au/privacy. We may share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
- To the extent that we are required to do so by law;
- In connection with any legal proceedings or prospective legal proceedings;
- To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
- To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
Security of Your Personal Information
Your Personal Information will not be shared or sold to any third parties at any time.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
In the process of conducting a private online consultation, your data is handled and protected as below:
Our online booking system, stores personal data in cloud storage using their secure servers. This data includes the information you provide in the Initial Intake Questionnaire.
Any additional files you provide are saved to a secure, password protected computer. Information is regularly backed up to an external hard drive.
Should you choose to provide credit card details for manual transaction following consultation, they will be securely stored in an encrypted and PCI compliant manner via Stripe Payment gateway.
Online consultations are held over Zoom in a private password protected setting ensuring optimal connectivity and privacy. Please review Consultation Terms & Policies prior to making a booking.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
Your Rights
You may instruct us to provide you with any personal information we hold about you. We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. You may opt out of the newsletter or subscriptions at any stage by clicking the ‘Unsubscribe’ button in any email received or by replying to support@jemainefinlay.com.
Third Party Websites
The website contains links to other websites. Once you leave this website we are not responsible for the privacy policies or practices of third party websites.
Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@jemainefinlay.com.
Data controller
The data controller responsible in respect of the information collected on this website is Jemaine Finlay.